Terms of service

Welcome to The Koala Store! By accessing or purchasing from our website, online marketplaces, or social media platforms, you agree to the following Terms of Service. Please read them carefully.

1. General

  • These Terms govern your use of our products and services.

  • By placing an order, you agree to provide accurate details and accept our policies.

  • We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Orders

  • All products displayed are subject to availability.

  • Colors and designs may vary slightly due to lighting or screen differences.

  • We reserve the right to cancel orders in case of stock unavailability, pricing errors, or suspicious activity.

3. Pricing & Payments

  • Prices are listed in INR (₹) and are inclusive/exclusive of taxes as applicable.

  • Payments must be made through our approved secure payment gateways . In case of payment failure, orders will not be processed.

4. Shipping & Delivery

  • Orders are processed within 1–3 business days and delivered in 4–7 business days (depending on location).

  • Shipping charges, will be displayed at checkout.

  • Delays caused by courier companies, festivals, or unforeseen circumstances are beyond our control.

5. Return & Refund Policy

  • We follow a No Return / No Refund policy (except in cases of damaged or wrong products, reported within 48 hours).

  • Replacements may be offered for defective items.

  • For details, please see our [Return & Refund Policy].

6. Intellectual Property

  • All content, images, designs, and product descriptions on The Koala Store platforms are our property.

  • Unauthorized use, reproduction, or distribution is prohibited.

7. Limitation of Liability

  • The Koala Store is not responsible for:

    • Delays caused by courier/logistics providers.

    • Damages or losses once a product is delivered to the customer.

    • Misuse of products beyond their intended purpose.

8. User Responsibilities

  • Customers must provide accurate delivery details.

  • Customers must not misuse our products, services, or intellectual property.

9. Governing Law

  • These Terms are governed by the laws of India.

  • Any disputes will be subject to the jurisdiction of courts in Mumbai, Maharashtra.

10. Contact Us

For any questions about these Terms, please reach us at:
📧 Email: thekoalastore12@gmail.com
📞 Phone/WhatsApp: 9920815488/ 9136809723