Privacy Policy

At The Koala Store, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website or social media platforms.

1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal Information: Name, email address, phone number, billing/shipping address.

  • Payment Information: Payment details are processed securely by third-party gateways. We do not store your full payment details.

  • Order & Transaction Data: Details of purchases, order history, and customer service interactions.

  • Technical Data: Cookies, IP addresses, and browsing data to improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders.

  • Communicate with you about order status, promotions, or updates.

  • Improve our products, services, and customer experience.

  • Personalize your shopping journey.

3. Sharing of Information

We respect your privacy and do not sell or trade your information. We only share your data with trusted third parties, such as:

  • Logistics & Courier Partners (for delivery).

  • Payment Gateways (for secure transactions).

  • Service Providers (for marketing, analytics, or IT support, where applicable).

All third parties are required to protect your data and use it only for the agreed purpose.

4. Data Security

  • We use industry-standard security measures to protect your personal data.

  • Sensitive details like credit/debit card information are encrypted and handled by secure payment gateways.

  • While we take every precaution, no method of transmission online is 100% secure.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Update or correct your information.

  • Request deletion of your information (subject to legal/transactional requirements).

  • Opt-out of marketing communications anytime by clicking “unsubscribe” in our emails or contacting us directly.

6. Cookies & Tracking

We use cookies to:

  • Remember your preferences.

  • Improve website performance and user experience.

  • Analyze shopping behavior for better service.

You can disable cookies through your browser settings, but some features may not work properly without them.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.”

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: thekoalastore12@gmail.com
📞 Phone/WhatsApp: 9920815488 / 9136809723

 

📍 Address: A/301,302., Radha Krishna apt, above Amee Maternity Hospital , SV Road , Dahisar East , Mumbai - 400068.